Working with an overseas dental lab does not have to be complicated. At BestoDental Lab, we follow a clear and standardized workflow to ensure accuracy, efficiency, and predictable turnaround times. Below is a step-by-step guide to help you understand how a typical case moves from submission to delivery.
We accept cases in two formats, depending on your clinical workflow.
Digital scans enable faster communication and a more efficient production workflow. However, before choosing a digital submission, it is essential to ensure that your scan meets clinical and technical requirements. Inadequate scans often lead to additional clarification, repeated communication, and even remakes, which can increase coordination costs and ultimately affect turnaround time.
To help you avoid these issues and ensure a smooth collaboration with our lab, we strongly recommend reviewing the guide below before submitting your digital case.
From a dental lab perspective, 80% of remakes, delays, and communication back and forth are caused by poor scan quality, not material or design issues. In this guide, we will walk through real examples of bad and good digital scans, explain why certain scans create risks during fabrication, and share
Once your digital scan is completed and verified, the next step is to send the scan files to the laboratory.
If you are a new client, we recommend exporting the STL files directly from your scanning system and sending them to our lab. This method is simple, universal, and avoids potential compatibility issues between different platforms.
To ensure the files are exported and shared correctly, please refer to the tutorial below before submitting your case.
For clinics or labs using traditional impressions, physical models are also accepted.
Before shipping your physical model, please refer to our Physical Model Shipping Guide for packing standards and documentation requirements.
You will need to send:
Production review starts after the model arrives at our lab.
After receiving your digital scans or physical models, our technicians will:
If any clarification is needed, we will contact you before proceeding to avoid remakes or delays.
To maintain a smooth production schedule, we use a standard two-stage payment system:
This structure allows us to allocate materials and production capacity efficiently while keeping the process transparent for both sides.
Once the deposit is received and the case is confirmed:
All cases go through internal quality control before release.
Before shipment:
Tracking details will be provided once the shipment is dispatched.
Our team supports you at every stage, from case submission to delivery.
Clear communication and standardized procedures help ensure consistent results and long-term cooperation.
If you are ready to start or have questions about case submission, feel free to contact our team.
About Bestodental
Est. 2012, Bestodental is a full-service dental lab in China, providing reliable outsourcing solutions to dental and orthodontic clinics. We only use FDA-approved and CE-marked materials, our turnaround time is just 3-7 days.
Add: 5/F, Building B, Xinyuan Industrial Park, Hangcheng Avenue, Fuyong Street, Bao’an District, Shenzhen, China 518103
Email: [email protected]
Mob/Whatsapp: +86 18123916637
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